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Position# Job Description Salary Contact
2280 Support Consultant: Mid-Level, Treasury Management Solution

OVERVIEW
This company is a leading provider of Treasury solutions delivered under the Software as a Service (SaaS) model. Customers use the automated online system to better control their daily cash management tasks including bank balances, transaction reporting, payments, cash positioning / forecasting, automated general ledger posting and investment portfolio reporting. The system automatically collects bank statements and facilitates automated cash, bank, and ledger reconciliations through our daily bank connectivity monitoring service.


EXPERIENCE LEVEL
" Experience with customer support, 3-5 years
" Experience with SAAS Applications
" Familiarity / experience with Treasury Management Systems, Treasury Operations or in Portfolio Management Systems is a plus
" Deployment experience is also plus

QUALIFICATIONS
" BS degree, preferably in Computer Science or Business Administration
" Helpdesk or Application Support experience
" Ability to troubleshoot and diagnose problems rapidly and accurately
" Experience and knowledge in network infrastructure basics
" Flawless written and verbal communication skills
" Professional phone and email manner
" Ability to build and maintain good working relationships with our global customer base
" Tenacity, a can-do attitude, and attention to detail
" Willingness to learn and develop new skills
" Both service driven and results driven
" Fast learner and analytical thinker
" Professional attitude and work ethic
" Ability to work as part of a team and with minimal supervision


MAIN RESPONSIBILITIES
" Provide Level 1 support; call logging (primary contact) for users. Log queries, incidents and requests in Salesforce.
" To become the focal point and main operator of the Support Ticket Management process.
" To be able to communicate and provide feedback on issues encountered and provide recommendations where applicable.
" Be responsible for managing standard service requests from users and business representatives based upon predefined process workflows/procedures
" Produce Operations and Management reports and ensure the accuracy of the call/incident reporting.
" Client-focused orientation; able to analyze detailed customer issues

REPORTS TO
Support Manager


WORK LOCATION

Wall St. area, New York, NY




 
60K crystal@salemsearch.com
2263 International Bank in Midtown Manhattan is seeking a

Juni;or Commercial Real Estate Marketing Person for Real Estate Loans

Associate Level Preferred -75k -90k+
Will consider higher level AVP.
75-90 Pat Crystal
 

 

   
2197 Auditor Position

Expanding banking consulting firm is currently searching for an Auditor with 5-10 years experience doing operational and financial audits in the Community Banking environment.  Applicant should live in Long Island. 

Jr. Level 70-80K

Sr. Level 110-120K

Joe Salem
2198 Compliance Officer

Job Description

Candidate will be responsible for transaction monitoring and surveillance at the Bank and Broker/Dealer. Research alerts and conduct thorough investigations and document results. Conduct regular surveillance activity as defined by Bank and Broker/Dealer policy and procedures. Work with internal systems to complete regulatory reporting (SARs) to FinCEN. Support Bank and Broker/Dealer department goals as defined.

Key Responsibilities
" Analyze transactions and transaction patterns related to Private Bank client activity to identify specific and anomalous activity for AML purposes
" Perform Due Diligence using proprietary, subscription and public databases, research entities related to the transactions
" Thoroughly and succinctly document the research and analysis related to the financial activity and related entities for an audience that includes Regulators, Internal Audit, Senior Managers and Internal Compliance
" Provide support to Bank and Broker/Dealer department responsibilities as defined.

Requirements
" Understanding of KYC as it relates to Private Banking
" Perform trade surveillance in order to identify potential anomalies (e.g. unsuitable trades, SEC Rule non-compliance, etc.)
" Broad knowledge of securities industry rules, regulations and broker/dealer functions.
" Familiarity with multiple business lines including fixed income sales, equities sales and trading, as well as investment banking and research
" Knowledge of AML/BSA/OFAC/SEC/FINRA rules, regulations
" Strong working knowledge of broker-dealer regulations
" Finance/Banking background
" Excellent judgment and assessment skills; pro-actively employs personal curiosity to identify and research transactions and transaction-related-parties using a risk based approach
" Meet or exceed quality, productivity and timeliness goals
" Excellent communication skills as evidenced by the ability to concisely and meaningfully explain and support research conclusions, both in written and verbal formats
" Excellent organization and prioritization skills; follows through to complete deliverables timely
" Excellent work ethic (respectful, honest, considerate, self motivated, can reliably work independently, works well under pressure, readily adapts to changing work priorities, is accountable)
" Proficient in MS excel (sort, pivot tables). Knowledge of MS Access is a plus
" Demonstrates initiative, creativity and teamwork within the framework of the position responsibilities
" Series 7 License or willingness to obtain the required licenses upon hiring
" Bi-lingual Portuguese (preferred) or Spanish


 

95-100K Joe Salem
       
       
 
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